Researcher in Business
University College London
United Kingdom

About us

Since our founding 200 years ago, UCL has blazed its own trail, fostering a vibrant, diverse community of world-class academics, staff, students, and alumni who aren’t afraid to think big and think differently. Together, we question the status quo, challenge assumptions, and tackle some of the world’s most complex problems head-on.

Located in the heart of London, UCL is consistently ranked among the top ten universities in the world. With more than 16,000 staff and 50,000 students from 150 different countries, and an annual turnover of more than £1.2 billion a year, we are London’s leading multi-disciplinary university. Alongside our global repoution for excellence in teaching, we are recognised as one of the most successful and influential research institutions in the world.

UCL’s strategy sets out clear, cross-university priorities. To turn these bold ambitions into action, we established the Strategic Change Team. The team brings together new and established capabilities and is at the heart of building and delivering a prioritised portfolio of change initiatives. These initiatives will enable UCL to achieve its strategic objectives, deliver cohesive services and implement the enabling digital technologies that support them.

We provide leadership, partnership and hands on help to ensure the delivery of fit-for-purpose solutions that create meaningful value for our community. This is your opportunity to bring fresh thinking, make a tangible impact, and help shape transformation across a world-leading institution.


About the role

Please note we have three vacancies for this role.

As an Business Analyst (Associate), you will provide a business analysis service primarily to technology projects and change initiatives. You will assist colleagues and other stakeholders to investigate operational issues, problems and new opportunities, contributing to business process and IT system improvements. You may support a senior business analyst or product owner with larger scale requests or deliver end to end analysis for small scale changes. Your responsibilities will include the following:

· Support end users by reviewing, documenting and assessing requests for change.
· Gather, validate and document system and process information.
· Support the analysis of current ‘as-is’ business services and processes.
· Take part in meetings with stakeholders and assist in presenting issues and gathering requirements.
· Produce business analysis deliverables using relevant documentation styles in line with organisational standards and using appropriate tools.
· Document detailed to-be process models and requirements in line with agreed project deliverables and communicate these to the wider team.
· Ensure engagement with customers and stakeholders is positive and delivers the right solution.
· Assist in defining holistic solutions that address organisational, people, process, information and technology aspects.
· Work closely with the product team to support design, delivery and testing phases of the project.
· Assist colleagues to define and undertake user acceptance testing for new or improved business processes and IT systems.
· Develop business analysis skills and expertise and attend relevant events related to business analysis to develop knowledge and proactively maintain networks with other professionals in the area.

Please note this role is not available for sponsorship.


About you

You have previously worked on projects delivering change, ideally within Agile environments, and understand the business analysis service. With your excellent communication and interpersonal skills, you’ve facilitated workshops and conducted stakeholder interviews to extract relevant information and are able to prioritise and manage your time effectively.

You can clearly define and articulate business process concepts to end users and colleagues across the business and process excellent presentation skills. Additionally, you can work effectively in a collaborative team environment sharing knowledge and can take ownership of problems solving them with your analytic skills and logical thinking.

You have experience of applying various techniques and delivering analysis outputs including:

· Requirements elicitation and documentation
· Business process mapping & User Stories
· Data and system analysis and documentation


What we offer

In return, you’ll have the opportunity to make a significant impact within Student Lifecycle portfolio, working alongside talented colleagues. We offer a collaborative environment where your ideas are valued, your growth is supported, and your work directly contributes to the university’s bold strategic goals. Our people really are our greatest asset and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

· 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
· Additional 5 days’ annual leave purchase scheme
· Defined benefit career average revalued earnings pension scheme (CARE)
· Cycle to work scheme and season ticket loan
· Immigration loan
· Relocation scheme for certain posts
· On-Site nursery
· On-site gym
· Enhanced maternity, paternity and adoption pay
· Employee assistance programme: Staff Support Service
· Discounted medical insurance

As well as the exciting opportunities this role presents, we also offer great benefits. Please visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.


Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.

Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department.

You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/

Work at UCL pages: https://www.ucl.ac.uk/work-at-ucl/


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