Dean of Management
Johns Hopkins University
United States

Director of Management

Requisition #: A-130179-3

Status: Full Time

Type: Staff

School: University Administration

Department/Program: IT

Location City: Baltimore

Location State: MD

Location Zip Code: 21218

Closing Date: Open until filled

To apply: apply.interfolio.com/130179

General Description

We are seeking a Executive Director, Change Management who will report to the Vice President - Financial and Administrative Systems for both Johns Hopkins Health System (JHHS) and Johns Hopkins University (JHU) and is responsible for strategic direction, oversight, and consultative support for institution-wide system and process implementation, including people, process, and technology as it relates to process change, organizational design, design thinking, training, and communication strategies. The ideal candidate will establish the change management plan, call key stakeholder groups to action, and carry the organization through the transformation. The primary responsibility of this role involves moving the organization forward in a business transformation journey while fostering collaboration with various key stakeholder groups across the Johns Hopkins Enterprise. Critical skill sets for this leadership position include initiating, leading, and maturing project management, change management, training, communications, design thinking and business process reengineering.

In collaboration with leadership, the candidate will help to implement the strategic direction and business objectives for an institution-wide system and lead the holistic change management strategies appropriate within the operating environment, including training, communications, and establishing a feedback loop with key stakeholder groups.

1. Forge and chair a change management council, or project champions model, that identifies key individuals from diverse cohorts at Johns Hopkins that will partner with the project team to deliver key information to stakeholder groups. The ability to cultivate and mature these communication vectors will be critical to project success and help to establish feedback loops for the project team.
2. Working with functional leadership through a design for the workforce of the future; identifying changing skills, career paths, and desired outcomes.
3. Define the framework and direction for all communication efforts, develop/review messaging, and facilitate the change process by structuring and/or coordinating communication activities. Facilitate senior leadership involvement and include all stakeholders from top to bottom of JHHS and JHU to ensure alignment and accelerate change.
4. Plan, design, develop, deliver, and evaluate training and knowledge management programs to cultivate desired workforce capabilities. For major system installations, ensure appropriate training and job aid resources are developed and maintained to promote appropriate in-system behavior.
5. Support the design and implementation of governance functions, both pre-and-post system implementations, across finance, HR, supply chain, and business operations.
6. Serves as a key business contributor to long-term overall technology strategic planning as it relates to the change management necessary to implement. Liaison with Information Technology and functional leadership for the evaluation of new technologies to assess enterprise value and impact.
7. Coordinate and plan major events and communications designed to inform functional and end-user groups about system implementation activities across JHHS and JHU, accounting for the need to standardize system usage to maintain effective and efficient processes and consistent financial controls. Major events may include town halls, workshops, interviews, panel discussions, and other forums with a variety of mediums (virtual, hybrid, and in-person).
8. Understand how design elements in new and evolving business processes impact key stakeholders in collaboration with functional leaders to allow for optimal communication to impacted parties and training design of systemic tools.
9. Develop strategies for communicating, training and organization design aligned with enterprise business system use across JHHS and JHU, primarily in support of finance, HR, supply chain, and business operations.

The Executive Director, Change Management will work closely with the Johns Hopkins University and Health System leadership and Johns Hopkins Information Technology to successfully transform the institution-wide system and process implementation. S/he will establish and maintain key relationships with other research institutions and academic medical centers to benchmark or compare potential strategies and across a variety of key stakeholder groups including but not limited to business leaders at the entity level, faculty and student groups, operational leaders, and entity nursing/clinical leadership.

Special Knowledge, Skills, & Abilities

• Demonstrated ability and enthusiasm for managing teams and deadlines.
• Demonstrated judgement to effectively identify and deploy resources to different priorities of the transformation.
• Marketing and communication with an emphasis on messaging and corporate communications.
• Ability to interact professionally with C-level and dean/department head level stakeholders. Perceptive and politically savvy with a high degree of diplomacy, tact, discretion, integrity, and credibility.
• Be diligent in matters of follow up and anticipate needs based on future calendar meetings.
• Able to manage complex and/or highly confidential issues involving diverse constituents and stakeholders.
• Highly developed collaborative, interpersonal, and organizational skills.
• Ability to cope with continuous change and pressures in a dynamic, highly demanding environment where expectations for performance and productivity are high.
• Ability to work independently with little direction.

Supervisory Responsibility

• 10-15 (communications/marketing professionals, executive admin support, change management professionals, and external consultants).

Budget Authority

• $5M budget (responsible for budget setting, review of expenses, and internal approval)

Work Location

• Mt. Washington, Hybrid

Qualifications

Minimum Qualifications

• Bachelor's Degree required.
• Minimum seven (7) years of experience in Business, Consulting, Program Development, or Project Management.

Preferred Qualifications

• Master's Degree in Business Administration or related field.

• Ten years of progressive leadership experience promoting, implementing, and delivering new initiatives at a large, complex, and decentralized organization, including but not limited to technology implementations, major business process changes, and business function building or re-engineering.

Application Instructions

Please submit a cover letter and resume.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

• During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
• The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.